Get support
Get help with Provyne
Published by Connor Savenas. Version us-adult-pilot-v1.
Effective ยท Reviewed
Contact Provyne
Email support@provyne.com for help with account access, privacy requests or review of a moderation restriction, and security@provyne.com for security concerns. Include a brief description and relevant case or job reference. Never send passwords, sign-in codes or authenticator recovery codes.
Account access and recovery
Use the sign-in page to request a verification code or password recovery. In Security & recovery, review active sessions, change a password you have set, manage authenticator protection, use recovery codes, suspend access or request deletion. Do not send your password, sign-in code or authenticator recovery codes to support.
The pilot is for U.S. residents aged 18 or older. A policy update may require renewed acceptance before ordinary account access; recovery and security actions remain available. Contact support if your eligibility record or acceptance prompt appears incorrect.
Jobs, applications and recruiters
Check your tracker to distinguish an employer-confirmed update from a status you recorded yourself. If you applied on an external website, Provyne cannot prove that site's receipt. Report suspicious recruiters or inaccurate jobs using the reporting controls and include only the information needed to investigate.
Recruiters can save posting templates and manage applications in their workspace. Confidential recruiter notes and interview questions are not shared with candidates. Candidate-facing feedback is the separate feedback the employer chooses to publish.
Privacy requests and moderation review
Use account settings for an export, visibility changes, blocking, suspension or deletion. Deletion requests have a seven-day cancellation period and then staff review; they are not completed automatically on day seven. Employer snapshots, delivered information and restricted safety records may have separate retention.
Use the monitored contact shown on this page if you cannot sign in, need a privacy request reviewed or want review of a moderation restriction. Include a brief description and relevant job or case reference. Avoid full identity documents, government identifiers, medical details and unrelated private correspondence.
Support availability
Connor Savenas reviews support, privacy, security and moderation requests each weekday. Incoming messages are received through Resend and reviewed in its authenticated dashboard. This pilot is not staffed around the clock and does not promise a fixed resolution time. Connor coordinates issues requiring further review; an account-deletion request concerning his own account requires another authorized, configured moderator.
Andy guidance can help explain product steps. Live AI calling, external meeting providers, calendar synchronization and paid checkout are not activated for this pilot. Guidance does not independently reset an account, reverse a moderation decision or guarantee a hiring result.